At Best Buy Tek, we strive to provide our customers with high-quality tech gadgets, including New and Pre-owned (Used) Mobiles, Laptops, and Smartwatches. To maintain transparency and protect both the buyer and the seller, we have established the following policy:
1. 7-Days Checking Warranty
We offer a 7-Day Checking Warranty on all our products (including Brand New and Pre-owned items). This period starts from the date the item is delivered to you. This warranty is strictly for technical and hardware manufacturing defects.
2. Mandatory Unboxing Video Requirement
To prevent disputes regarding physical damage or missing items, customers are strictly required to record a continuous unboxing video from the moment they start opening the courier package.
The video must show the shipping label clearly.
The video must be uncut and unedited.
Important: Claims for physical damage, “item not as described,” or missing accessories will NOT be entertained without a valid unboxing video.
3. Eligibility for Returns & Replacements
A return or replacement request will only be considered if:
The product has a functional hardware defect (e.g., screen flickering, battery issues, port failure).
The item delivered is different from what was ordered (Wrong Model/Color).
The item is “Dead on Arrival.”
The product is returned in its original condition with all accessories, manuals, and packaging included.
4. Non-Returnable Scenarios
Returns will NOT be accepted in the following cases:
Change of Mind: Requests for returns because you no longer want the item or prefer a different model.
Customer-Induced Damage: Any physical damage (cracks, dents), liquid damage (water exposure), or burning caused after delivery.
Software Tampering: If the device has been rooted, jailbroken, or the original operating system has been modified.
Warranty Seal: If the internal warranty seal of Best Buy Tek (found on used laptops or mobiles) is broken or tampered with.
5. The Replacement & Refund Process
Inspection: Once we receive the returned item, our technical team will inspect it (usually takes 2-3 working days).
Replacement: If the fault is confirmed, we will provide a replacement of the same model and condition.
Refund: A refund will only be issued if a replacement for the same model is not available in our stock.
Refund Method: Approved refunds will be processed via Bank Transfer or JazzCash/EasyPaisa within 3-5 working days. Shipping charges are non-refundable.
6. Shipping Costs for Returns
Customers are responsible for paying the shipping costs for returning an item. If the defect is verified and the return is approved, Best Buy Tek will bear the cost of shipping the replacement unit back to the customer.
7. How to Initiate a Claim
To start a return process:
Contact us via WhatsApp with your Order ID.
Attach the Mandatory Unboxing Video and a brief description of the issue.