At Best Buy Tek, we stand behind the quality of our products. Our warranty policy is designed to give you peace of mind while ensuring fair usage of our services.
1. Types of Warranty
We offer specific warranties based on the product category:
7-Day Checking Warranty: This applies to all Pre-owned (Used) and Brand New gadgets. This period is strictly for the customer to check for any hidden hardware or manufacturing defects.
Brand Warranty: For “Brand New Sealed” products that come with a manufacturer’s warranty, the claim will be handled directly by the brand’s official service centers (e.g., Apple, Samsung, HP, Dell).
2. Digital Invoice as Warranty Card
At Best Buy Tek, we follow a digital-first approach.
Your Digital Invoice (received via Email or WhatsApp) serves as your official warranty document.
No physical warranty card is required. Please keep your digital invoice saved for any future claims.
3. What is Covered?
The warranty strictly covers Internal Hardware/Manufacturing Defects only, such as:
Motherboard issues or sudden “Dead on Arrival” (DOA) scenarios.
Non-functional hardware ports (Charging, Audio, or USB).
Display hardware failure (only if no signs of physical pressure or cracks are present).
4. What is NOT Covered? (Warranty Void)
The warranty will be considered VOID immediately if:
Physical Damage: Any cracks, dents, broken screens, or internal display bleeding caused after delivery.
Liquid Damage: Exposure to water, moisture, or any liquid spills.
Software Issues: We DO NOT provide any warranty for software, operating systems (Windows/macOS), or third-party applications. This includes issues caused by viruses, accidental deletions, or OS updates.
Tampered Seal: If the Best Buy Tek Warranty Seal on the device is broken, removed, or tampered with.
Third-Party Repair: If the device has been opened or repaired by any unauthorized technician or shop.
5. Claim Process
To initiate a warranty claim:
Contact us via WhatsApp with your Order ID/Digital Invoice.
Provide a clear video or photo showing the hardware issue.
Once the initial review is done, you must ship the device back to our Faisalabad Service Center for a detailed technical inspection.
Inspection usually takes 2-4 working days. If the hardware fault is verified, we will either repair it or provide a replacement.
6. Important Reminders
Unboxing Video: No claims for physical damage or missing accessories will be entertained without a continuous, uncut unboxing video.
Data Security: Best Buy Tek is not responsible for any data loss during the inspection or repair process. Please ensure you have a backup of your data before sending the device.